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Terms and Conditions
All tours are undertaken in accordance with the Terms and Conditions of ThandiSA Tours cc No 2003/030607/23 trading as Signature.

Arrangements:

Our quoted tour prices include planning, handling and operational charges. They are based on the current rates of exchange and tariffs. A marked change in foreign exchange rates, fuel costs or tariff rates, will compel tour costs to be subject to revision.

Registration:

Full payment is required on booking the tour at which time you will receive your reservation confirmation, invoice and pre-tour documentation.

Cancellation fees:

Signature will recover all planning, handling and operational costs incurred, including costs based on our service providers' cancellation policies.

Termination of a tour in progress for any reason beyond Signature's control will not necessarily result in a refund, and no refund will be made for partially used portions of air tickets or land arrangements.

Claims and Refunds:

Refunds are not made for any missed tour services except for verifiable extenuating circumstances. Please see the following section Limits of Responsibility. A verifiable claim will be considered if it is received in writing within 30 days of termination of the tour and be accompanied by supporting documentation. Any adjustment considered will be based on the actual cost of service. Adjustments will not be made for unused sightseeing trips or meals. Signature will not accept any liability for claims that are received outside 30 days of the termination of your tour.

Limits on Signature responsibility:

Signature purchases transportation, hotel accommodations, restaurant services and other services from various independent suppliers that are not subject to its control. Signature cannot, therefore, be liable for any death, personal injury or other loss which may occur (1) due to any act or omission of such a supplier, or (2) by reason of any other event over which it has no control.

Signature reserves the right to adjust prices without notice, to reflect fluctuation(s) in the Foreign Exchange Markets. Seasonal surcharges may apply to some land arrangements.

Signature also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of the tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Insurance:

Signature strongly recommends that clients are the beneficiaries of a travel insurance policy covering at least injury, death, medical costs, emergency evacuation, repatriation, loss of or damage to personal belongings (due to theft or otherwise) and cancellation.

 
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Associations

Tour Associate SATSA Bonded
Tour Associate Wildlife and Environmental Society of South Africa
Tour Associate Intasure
Tour Associate FTTSA

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Felicity and Mike, UK
We arrived back safely in the UK earlier this week. We are missing the light and warm South African sun as it is now freezing and with snow lying in many parts of the UK. However the memory of the South African spring light and beautiful scenery is still imprinted on our minds and helps banish the cold.

Thank you so much for looking after us so well and being such an interesting tour guide. We enjoyed all our discussions and learnt much more about your beautiful country than we would without your insight.

Some wonderful memories are the views from table mountain, standing in the wind at Cape Point, whale watching, the garden in the Little Karoo, the passes in the Karoo, lunch at Prince Albert, the fynbos, the peace at De Zeekoe, Knysna in the storm, Storms River mouth, seeing elephants, rhinos, cheetahs and lions almost close enough to touch and a leopard playing with her cub in the early morning light.Kirstenbosch totally lived up to expectations.

We were very impressed with all our accommodation and the warm welcome we received everywhere.

So all in all thank you for putting together such an excellent package for us and for taking us on our adventure yourself.

We loved your country and hope that with all the determination we saw to succeed that the country will have peaceful and prosperous future. We do hope to return one day. In the meantime I will recommend you to any of our friends visiting South Africa.
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